Delete your account
How to delete your SuperKrass account and all game data, in the app or by email.
You can delete your account for SuperKrass, the game by Hypez LTD, at any time. This works the same for guest accounts and for accounts signed in with Apple or Google.
In the game
- Open the menu in the lobby.
- Tap "Support".
- Tap "Delete account" and confirm.
The game then starts fresh as a new player.
By email
No access to the game anymore? Write to hallo@superkrass.com with the subject "Delete account". Include your player ID from the profile menu, for example ABCD-1234, or the email address you signed in with. We delete the account within 30 days and send you a short confirmation.
What gets deleted
Everything that belongs to the account: your progress, cards, SuperCoins, Blitze, boosters, league, achievements, the profile picture and the sign-in link to Apple or Google. Nothing can be restored afterwards, not even by support.
Purchased Blitze are not refunded when you delete your account.
What we have to keep
Records of purchases made in the browser stay with our payment providers for as long as tax law requires, usually up to ten years. They are no longer linked to a game account. Purchases made through Apple or Google are stored by the stores themselves.
More on this in the Privacy Policy.
